About the Tattoo: Behind every Tattoo performance is an extraordinary Cast and Crew. Our success is built on the energy, professionalism and passion of the people who make it happen. Together, we create an unforgettable experience for our audience while proudly supporting Military and Arts charities. Working with us means being part of something truly special. It’s fast-paced, inspiring and full of opportunity - a chance to build skills, make lasting friendships, and contribute to an internationally renowned event.

Duration: This is a temporary position from 5 August to 29 August 2026. You will work a minimum of 38.5 hours per week, usually between 18:00–00:00 Monday to Friday and 15:30 – 00:00 on Saturdays. You may be required to work additional hours when needed. There may also be opportunities to work extra shifts during the Castle Concerts period (10–19 July 2026).

Job Purpose Summary: To deliver inclusive, high-quality customer service that supports diverse access needs and enhances the guest experience. Seeking kind, patient, and articulate individuals with a passion for accessibility and inclusive events.

Key Duties and Responsibilities:

• Provide assistance to guests who have additional needs in a friendly and engaging way – including wheelchair pushing on ascent to the venue.

• Be able to confidently assist customers with varying levels of physical and mental conditions while maintaining a positive demeanour.

• Provide support and assist with reseating guest(s) with accessibility needs.

• Confidently use radios to communicate with colleagues if necessary.

• Understand the security and safety plans and their role in it.

• Be familiar with the layout of the site and assist the audience by giving directions to facilities.

• Investigate any disturbances or incidents, reporting any issues to supervisors.

• Deliver the Personal Emergency Evacuation Plan (PEEP) for access customers if applicable.

Essential Criteria: 

• Have experience working with vulnerable individuals or people with additional needs.
• Must be able to lift, squat, stoop, push, stand, and bend throughout the course of a shift.
• Must be able to lift, carry, and/or hold 75lbs or more.
• Have a professional and caring nature for the challenges faced by our customers with varying levels of physical and mental conditions.
• Have a positive demeanour – able to remain calm, helpful, and work well in a high pressure, high demand role.
• Over 18 years of age.

Desirable Criteria:

• Experience in theatre or other entertainment venues.
• Experience in a customer care environment or public facing role.
• Experience in healthcare or another carer role.
• First Aid Training.

Located at: The Edinburgh Castle Arena

Rate of Pay: from £13.45 per hour