Based at: The Edinburgh Castle Arena

Rate of Pay: £12.60 per hour

Duration: This is a temporary position between 30 July – 23 August 2025. Your normal working week is a minimum of 38.5 hours between 18:00-00:00 Monday to Friday and 15:30-00:00 on Saturdays, although you may be required to work in excess of this.

There will also be an opportunity to work additional dates over the Castle Concerts period (3-13 July 2025).

Key Duties: 

• Provide wheelchair pushing assistance to guests, and assistance to guests who have additional needs in a friendly and engaging way.
• Carry out welfare and accessibility procedures as outlined in the Event Management Plan.
• Be able to confidently assist customers with varying levels of physical and mental conditions while maintaining a positive demeanour.
• Confidently use radios to communicate with colleagues.
• Understand the security and safety plans and their role in it.
• Carry out pre-event security checks to ensure the site is safe prior to occupation.
• Be familiar with the layout of the site and assist the audience by giving directions to facilities.
• Investigate any disturbances or incidents, reporting any issues to supervisors.
• Deliver the Personal Emergency Evacuation Plan (PEEP) for access customers.

Essential Criteria: 

• Have experience working with vulnerable individuals, or people with additional needs.
• Must be able to lift, squat, stoop, push, stand, and bend throughout the course of a shift.
• Must be able to lift, carry, and/or hold 75lbs or more.
• Have a professional and caring nature for the challenges faced by our customers with varying levels of physical and mental conditions.
• Have a positive demeanour – able to remain calm, helpful, and work well in a high pressure, high demand role.
• Over 18 years of age.

Desirable Criteria: 

• Experience in theatre or other entertainment venues.
• Experience in a customer care environment or public facing role.
• Experience in healthcare or other carer role.
• First Aid.