Based at: 1-3 Cockburn Street and Satellite Venue Based

Rate of Pay: £12.60 per hour

Duration: This is a temporary position from 3 June - 23 August 2025 (with the possibility of an extension depending on our business needs and your availability). The normal working week from 3 June - 26 July will be a minimum of 35 hours, between 09:00-18:00 hours, five days out of seven. From 28 July - 23 August, there will be an expectation to work 48 hours, between 09:00-22:00 hours, six days out of seven. All hours will be allocated on a rota basis.

Job Purpose Summary: Assist our audience to arrange and undertake their visit to this spectacular event on the Edinburgh Castle Esplanade and offer assistance to customers at the event.

Key Duties: 

• Provide excellent customer service through our Box Office points of contact and in person at the event.
• Advise and assist in the processing of orders for Tattoo tickets including hospitality packages along with memberships and merchandise.
• Correspond with members of the public and travel trade from around the world, by email, telephone, and face to face.
• Handle the administrative tasks arising from the sale of tickets.
• Help customers booking tickets online.
• Prepare and despatch Tattoo tickets and passes.
• Assist customers in accessing their mobile tickets.
• Assist in the processing of tickets for resale.
• Offer assistance to customers with queries at the Tattoo venue.

Essential Criteria: 

• Previous experience of, and a genuine desire to, work in a customer interactive environment
• Hardworking and reliable with a flexible approach.
• Strong problem-solving skills.
• Welcoming and friendly.
• Excellent administrative skills and a working knowledge of Microsoft Office.
• The ability to work under pressure and without supervision.
• Strong communication skills.
• Knowledge of the City of Edinburgh.
• Knowledge of a foreign language would be advantageous but not essential.

Details
£1,260.00 per hour
Location: 1-3 Cockburn Street, Edinburgh, EH1 1QB, GB