Based at: 1-3 Cockburn Street

Rate of Pay: £12.60 per hour

Duration: This is a temporary position starting on Tuesday 15 July 2025 until Saturday 23 August 2025. The normal working week from 15 July until 25 July will be a minimum of 35 hours, between 0900-1800 hours, Monday–Friday. From 28 July until 23 August there will be an expectation to work up to 48 hours, between 0900-1830 hours, Monday-Saturday. All hours will be allocated on a rota basis.

Key Duties:

• Provide excellent customer service over the phone and via email.
• Advise and assist in the processing of orders for Tattoo tickets including hospitality packages along with memberships and merchandise.
• Correspond with members of the public and travel trade from around the world, by email and telephone.
• Handle the administrative tasks arising from the sale of tickets.
• Help customers booking tickets online.
• Prepare and despatch Tattoo tickets and passes.
• Assist customers in accessing their mobile tickets.
• Assist in the processing of tickets for resale.

Essential Criteria: 

• Previous experience of, and a genuine desire to, work in a customer interactive environment.
• Excellent telephone manner.
• Hardworking and reliable with a flexible approach.
• The ability to follow procedures.
• Excellent administrative skills and a working knowledge of Microsoft Office.
• The ability to work under pressure and without supervision.
• Strong communication skills.
• Knowledge of the City of Edinburgh.
• Knowledge of a foreign language would be advantageous but not essential.